Chapter Questions
What differences do you see between planning for a large-scale disaster and planning for a smaller crisis?
What are the dangers inherent in using social media in a crisis?
How does a government's role in crisis communication differ to that of a corporation?
Does the number of government agencies involved in emergencies create communication problems?
The authors wish to acknowledge the website <www.324.cat>, which they consulted at various times in preparing this chapter for publication.