Chapter Questions
Why is it necessary to document a product explicitly?
What techniques do we use to define a product?
In what ways is product strategy linked to product decisions?
Once a product is defined, what documents are used to assist production personnel in its manufacture?
What is Concurrent Engineering and why is it considered to be adopted by companies?
Describe the differences between joint ventures and alliances.
Describe four organizational approaches to product development. Which of these is generally thought to be best?
Explain what is meant by robust design.
What are three specific ways in which computer-aided design (CAD) benefits the design engineer?
From the manufacturing, organizational, and supply chain management point of view, what kind of challenges might a firm face in shifting its designing strategy from integrality to modularity?
What information is contained in an engineering drawing?
How can the voice of the customer be incorporated in the design of products and services?
Explain what is meant in service design by the "moment of truth."
Explain how the house of quality translates customer desires into product/service attributes.
Discuss the advantages and disadvantages of involving customers fairly early in the product design process.
What is a process chain?
Why are the direct interaction and surrogate interaction regions in a PCN diagram important in service design?
Think of three products or services that employ:a) Interchangeabilityb) Standardisationc) Modular design